Sammenhæng mellem CRM og kundeoplevelse

Sammenhæng mellem CRM og kundeoplevelse

Et af de mest omtalte emner, når det kommer til customer relationship management (CRM) er kundeoplevelsen. For at skabe en bemærkelsesværdig kundeoplevelse skal du opnå et positivt forhold til dine kunder gennem hele kunderejsen. At holde en kunde tilfreds bliver mere...
What to consider when choosing a CRM

What to consider when choosing a CRM

CRM Choosing a CRM is a major business decision. It affects everyone and everything, so before you decide on a program make sure you have asked yourself these questions: What do you want the system to do? What is must-have and what would be nice-to-have? Do you truly...
What is CRM?

What is CRM?

CRM Even if you’ve never used a CRM before, you’re probably aware of the term. Knowing that a lot of companies – including your competition – are using CRM software to save time and drive sales.   But what is CRM really? And what can it do for you? CRM is...